FAQ’s

The National Disability Insurance Scheme (NDIS) is Australia’s first national Scheme for people with disability. The NDIS is a scheme of the Australian Government that funds costs associated with disability.  The NDIS is a federally managed safety net, providing a nationally-consistent, lifetime commitment to people who have permanent and significant disability with funding for supports and services.

The scheme is administered by the National Disability Insurance Agency (NDIA) and provision of disability services is regulated by the NDIS Quality and Safeguards Commission (NDIS Commission).

The scheme entitles people with a “permanent and significant” disability funding for any “reasonable and necessary” support needs related to their disability and to meet their disability relate goals. Funding is allocated to the individual referred to as Participants.  These participants or their representative choose which goals they want funded i.e. to live independently, to engage in community activities, to find a job and also to choose which providers supply the funded goods and services.

The scheme is entirely publicly funded and participants do not pay insurance premiums. The word Insurance in NDIS refers to the scheme’s use of insurance principles to manage the financial sustainability of the scheme. It aims to insure eligible persons in the event they are born with or acquire a disability.

NDIS funding is completely independent of the Disability Support Pension and universal health care and does not affect provision of those services.

• Knowing the provider has all the required qualifications, approvals, experience, and access to supports. It is a lengthy process to prove this to the National Quality and Safeguard Commission to obtain approval to be registered.
• Peace of mind and assurance of ongoing quality and safeguards. All registered providers are legally required to be independently audited regularly by National Quality and Safeguards Commission approved auditors of compliance to laws, regulations, guidelines, standards, & policies for registration.
• All Registered Providers are legally required to conduct worker screening within the NDIS Worker Screening laws. Unregistered providers do not have this legal requirement.
• Continuity of service – It is a requirement of Registration that providers continue to provide supports to participants (including through a pandemic).

9D Care are a Registered NDIS Service Provider.

Support Coordinators help you to:

• Get the most out of your plan.
• Connect you with quality providers to support you
• Set up service agreements and service bookings with providers
• Understand your current plan & assist you in planning for future goals in your next plan
• Request urgent reviews for a new plan when your circumstances change

You need to request support coordination at your planning meetings with the NDIS as it needs to be funded in your plan.  9D Care provide Support Coordination and Complex/Specialised Support Coordination services across the Greater Melbourne Area.

Plan management is when a provider supports you to manage funding in your NDIS plan. These providers are known as plan managers. Plan management is different from having the NDIA manage funding in your NDIS plan, or you choosing to self-manage your plan.

At 9D we provide Plan Management services across all of Australia.  As we provide a full suite of disability care services in Victoria we understand the needs of participant’s and provider’s and ensure payments are paid quickly in compliance to NDIS rules.

• Personal Carers/Disability Support Workers/Cleaners. Our employees are qualified and experienced to provide services to people with disabilities.
• Support Coordination – we provide Support Coordination and Complex/Specialised Support Coordination services across the Greater Melbourne Area.
• Plan Management – we provide Plan Management services across all of Australia. As we provide a full suite of disability care services in Victoria we understand the needs of participant’s and provider’s and ensure payments are paid quickly in compliance to NDIS rules.

Yes. At 9D Care we are committed to matching personal carer workers that best support you.

Yes. If you are not happy with your current disability service provider, you can change to one that will support you the way you need.  Contact us today to discuss how we can support you.