Let Our Family Take Care of Yours

Responsive NDIS and in-home support that starts with listening.

9D Care provides direct support across Victoria, with active workers across Melbourne and Ballarat. We also provide Support Coordination and Psychosocial Recovery Coaching across multiple states, and national NDIS Plan Management.

NDIS
Location
Multicultural and Responsive
Team
Australia
220+ Participants
Currently Supported
Workforce
130+
Support Workers
WHAT WE PROVIDE

NDIS Services with 9D Care

No two NDIS plans, goals or daily routines are the same. We start by understanding what support is funded, what the participant wants to work towards and what is needed to deliver the service safely.

Core Supports and Daily Living

An overview of flexible everyday supports, with links to Personal Care, Household Tasks and Domestic Assistance, Transport Assistance and Community Participation.

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Personal Care

Respectful assistance with showering, dressing, grooming, toileting, mobility and agreed personal routines.

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Household Tasks and Domestic Assistance

Practical help with cleaning, laundry, meal preparation and agreed household routines related to the participant's disability support needs.

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Transport Assistance

Support to plan and complete journeys to appointments, activities, shopping and community destinations, with charges explained in advance.

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Community Participation

Support to take part in social, recreational, cultural and skill-building activities and stay connected with the community.

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High-Intensity Supports

Planned support for participants with complex health, personal care or higher-risk needs, delivered by appropriately trained and competent workers.

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Community Nursing

Disability-related nursing assessment and clinical support delivered by appropriately qualified nurses within an agreed care plan.

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Support Coordination – Levels 2 and 3

Help to understand a plan, connect with services, coordinate complex supports and respond when arrangements change or break down.

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Psychosocial Recovery Coaching

Recovery-focused support for people with psychosocial disability to build confidence, manage daily challenges and work towards personal goals.

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Supported Independent Living (SIL)

Daily support and supervision for eligible participants with higher support needs who require help at home throughout the day and night.

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Short and Medium-Term Accommodation (STA/MTA)

Temporary accommodation and disability support for approved short stays or while an eligible participant waits for a longer-term home solution.

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Hospital Discharge Support

Coordinated support to help eligible participants move safely from hospital into home, temporary accommodation or another suitable living arrangement.

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Activity Centre

Small-group and individual activities focused on skills, wellbeing and community connection, currently offered from Broadmeadows.

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Plan Management

National support with eligible invoice payments, budget monitoring, monthly statements and optional online portal access.

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Individualised Living Options (ILO)

Live life your way with Individualised Living Options (ILO) from 9D Care.

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Support at Home (Aged Care)

Support at Home (Aged Care)

Practical and flexible support to help older Australians remain safe, independent and connected in their own homes.

Services may include personal care, domestic assistance, social support, transport, respite, nursing and selected allied health or home-support services.

Explore Support at Home
WHY PEOPLE CHOOSE 9D CARE

A consistent point of contact,
from your first call through to ongoing support

Our Regional Area Coordinators help keep referrals and service arrangements moving. We take worker matching seriously — skills, experience, availability, communication, culture and language.

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Obligation-free meet-and-greet with a proposed support worker before services begin.
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Referrals responded to within 1–2 hours during business hours.
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Suitable services commenced within 48–72 business hours.
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Direct support across Victoria, with active teams in Melbourne and Ballarat.
Broadmeadows Activity Centre

Our Broadmeadows
Activity Centre is now open

Located at 61 Riggall Street, Broadmeadows, our Activity Centre offers a welcoming space for participants to build skills, stay active, connect with others and take part in meaningful activities.

Service Coverage

Support where it is needed

Direct Support Services

9D Care provides direct support services across Victoria, subject to local workforce capacity. We have active workers across Melbourne and Ballarat.

National & Remote Support

Support Coordination and Psychosocial Recovery Coaching may be provided remotely across Victoria, New South Wales, Queensland, South Australia and Western Australia. Face-to-face Support Coordination and Recovery Coaching are also available in Perth where suitable staff capacity exists. Plan Management is available nationally.

RESPONSIVE REFERRALS

We move quickly,
without cutting
corners

Commencement time can vary depending on the participant's requirements, worker matching, an optional meet-and-greet, required assessments and safety planning — but we keep you informed at every step.

Make a Referral
1–2 hrs
Typical referral response time
48–72 hrs
We aim to commence most suitable services within 48-72 hours
220+
participants currently supported
130+
support workers
HERE TO HELP

Not sure where to start?

Tell us what support you are considering. We will ask only the practical questions needed to check suitability and explain what happens next.

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chanda galani profile picture
chanda galani
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Manisha has been of great help to me in our journey with NDIS. She is patient and understanding and always willing to listen. Recently with our NDIS plan review she has guided me through so well and her support is much appreciated. Thanks Manisha.
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Sakshi Drall profile picture
Sakshi Drall
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
The team here is very helpful and attentive to my needs. I had an excellent experience with 9 D Care.
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Clare Iacono profile picture
Clare Iacono
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Manisha has been a great support for me. She checks in regularly to see how things are going, gives advice on agencies to contact, organises meetings and helps me understand the complex funding system. Very grateful for the help.
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