Support Coordination helps a participant understand and use their NDIS plan, connect with services and build confidence coordinating their supports. 9D Care can assist with Level 2 Support Coordination and Level 3 Specialist Support Coordination, subject to the participant's funding and current team capacity.
Level 2 support can help a participant:
Understand the plan and funded supports
Identify and compare suitable providers
Coordinate services and communication
Monitor budgets, service gaps and progress
Prepare for plan reassessments and changes
Respond to service disruptions
Build skills to manage more of their supports over time
Level 3 may be suitable where the participant has highly complex circumstances or significant barriers affecting service delivery. Support may include:
Stabilising complex support environments
Coordinating multiple disability, health, housing and mainstream services
Responding to critical service breakdowns or risks
Developing practical plans to reduce barriers and improve continuity
Supporting complex hospital discharge or housing transitions
Helping the participant and support network establish more sustainable arrangements
Participants remain free to choose their providers. If 9D Care provides Support Coordination and another service, we explain the potential conflict, offer genuine alternatives and document the participant's informed choice. A participant does not have to use another 9D Care service.
Support may be delivered face to face or remotely across Victoria, subject to capacity. Remote services are also available in New South Wales, Queensland, South Australia and Western Australia.
Official Information: What is a Support Coordinator? — NDIS ↗
Everything you need to know about this support service.
No. A Support Coordinator helps put the plan into action and coordinate services. A plan manager handles eligible invoices, claims and financial records.
We can help organise relevant evidence, coordinate provider input and support the participant to explain what has changed. We cannot guarantee an NDIA funding decision.
The participant, nominee, family member, LAC, hospital professional, existing provider or another authorised person may contact us. We confirm participant consent and the relevant NDIS funding before service begins.
Yes. Remote services are available across Victoria, New South Wales, Queensland, South Australia and Western Australia, subject to funding and capacity. Suitable face-to-face referrals can also be considered in Victoria and Perth.
No. Participants retain choice and control over their providers. We can present external options and manage any conflict of interest where 9D Care also offers a service being considered.
We will ask only the practical questions needed to check suitability and explain what happens next.
9D Homecare Pty Ltd trading as 9D Care
ABN 42 622 476 055
Registered NDIS Provider
NDIS Organisation ID: 405 002 7316
NDIS Registration ID: 4-4331-2770
1800 717 678
enquire@9dcare.com.auplanmanagement@9dcare.com.auaccounts@9dcare.com.auresume@9dcare.com.au
Unit 53, Building 5, 195 Wellington Road, Clayton VIC 3168
9D Care acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, waters and community. We pay our respects to Elders past and present.
Information on this website is general and may change. Service availability depends on the person's requirements, location, funding and current capacity. Funding and eligibility decisions are made by the relevant government bodies. Applicable services, prices and responsibilities are confirmed in writing before support begins.
Make a Referral
enquiry@9dcare.com.au
1800 717 678