Plan Management helps a participant use plan-managed NDIS funding without having to process every provider invoice themselves. 9D Care provides Plan Management nationally. Communication, invoices and budget information can be managed by phone, email and online, so participants do not need to live near a 9D Care office.
We take care of the paperwork and payments, so you can focus on achieving your goals.
9D Care aim to process and pay complete, correct and approved invoices within 3–5 business days. Timeframes may vary depending on participant approvals, available NDIS funding, successful claims and any information required to resolve an invoice. Participants receive monthly statements and may request access to an online portal.
Plan Management enquiries and provider invoices: planmanagement@9dcare.com.au
No. Plan Management handles eligible invoices, claims and budget records. Support Coordination helps the participant put their plan into action and coordinate supports.
9D Care aims for 3-5 business days for a complete, correct and approved invoice. An incomplete invoice, missing approval, funding issue or NDIS claim review can take longer.
A participant, nominee or service provider can send a complete invoice to the Plan Management team. The invoice must contain the information required for checking, approval, claiming and payment.
Participants receive monthly budget statements and may request access to the online portal. The team can also help explain recorded spending and remaining plan-managed funding.
We contact the relevant person where an invoice is incomplete, requires participant approval, does not match available funding or encounters an NDIS claim issue. Payment may be delayed until the issue is resolved.
No. Plan Management processes eligible claims against the participant's available plan-managed funding and current NDIS rules. It cannot approve new funding or guarantee that a disputed claim will be accepted.
We will ask only the practical questions needed to check suitability and explain what happens next.
9D Homecare Pty Ltd trading as 9D Care
ABN 42 622 476 055
Registered NDIS Provider
NDIS Organisation ID: 405 002 7316
NDIS Registration ID: 4-4331-2770
1800 717 678
enquire@9dcare.com.auplanmanagement@9dcare.com.auaccounts@9dcare.com.auresume@9dcare.com.au
Unit 53, Building 5, 195 Wellington Road, Clayton VIC 3168
9D Care acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, waters and community. We pay our respects to Elders past and present.
Information on this website is general and may change. Service availability depends on the person's requirements, location, funding and current capacity. Funding and eligibility decisions are made by the relevant government bodies. Applicable services, prices and responsibilities are confirmed in writing before support begins.
Make a Referral
enquiry@9dcare.com.au
1800 717 678