Privacy Policy

1. About this policy

9D Homecare Pty Ltd trading as 9D Care respects privacy and is committed to handling personal information responsibly. This policy explains how information may be collected, used, stored and disclosed through our website and services.

2. Information we may collect

Depending on how you interact with us, we may collect:

• Name, contact details and communication preferences
• Referral and service enquiry information
• Information needed to assess, arrange or deliver a service
• Billing, invoice and Plan Management information
• Feedback, complaint and incident information
• Recruitment applications and resumes
• Newsletter and marketing preferences
• Website usage, device, browser, cookie and analytics information

Health, disability, care and other sensitive information will be requested only when reasonably necessary and handled with additional care. Initial public referral and contact forms should not request a full NDIS plan, detailed clinical history or unnecessary identity documents.

3. How we collect information

We may collect information directly from you, from a person acting with your authority, through website forms, by phone or email, through service delivery, from service providers and government systems where authorised, and through website analytics or tracking technologies.

4. Why we use information

We may use information to:

• Respond to enquiries and referrals
• Assess, arrange and deliver services
• Communicate with participants, clients and authorised contacts
• Process invoices, claims and payments
• Maintain service, quality, safety and compliance records
• Manage feedback, complaints and incidents
• Recruit workers and employees
• Improve our services and website
• Send newsletters or marketing where separate permission has been given
• Meet legal, regulatory and safeguarding obligations

5. Sharing information

We may share information with authorised representatives, service providers, health or support professionals, government bodies, regulators, technology providers, professional advisers or other parties where this is necessary, consented to or legally required.

For government-funded Support at Home services, relevant information may be shared with the registered aged care provider responsible for the funded arrangement.

We do not sell personal information.

6. Website analytics, cookies and marketing

Our website may use Google Analytics and other analytics, advertising or tracking tools. These technologies may collect information about how the website is used.

The website should provide an appropriate cookie notice and preference control. Non-essential tracking must be handled in accordance with applicable consent requirements.

Newsletter or promotional consent must be separate, optional and unticked by default. Agreeing to marketing is not a condition of receiving a service. A person may unsubscribe at any time.

7. Storage and security

We use reasonable administrative, technical and physical safeguards. Information is retained for service, business and legal purposes, then securely deleted or de-identified when no longer required.

8. Access and correction

You may request access to personal information we hold or ask us to correct information that is inaccurate, out of date or incomplete. Legal exceptions may apply.

9. Privacy enquiries and complaints

Email enquire@9dcare.com.au with “Privacy” in the subject line or call 1800 717 678.

We will explain how the matter will be handled. You may also contact the Office of the Australian Information Commissioner on 1300 363 992 or visit oaic.gov.au.